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Shipping
Costs and Options
A variety
of shipping costs and methods are available for every country. Full details
and average delivery times can be obtained by clicking on the navigation
bars below.
Ordering
Methods With a Credit Card
(See below
for ordering without a credit card)
 
Our minimum
credit card order is US$20.00 / CDN$20.00 including shipping
charges
See "Ordering
Without a Credit Card" below for information on placing smaller orders
Internet
Secure (Shopping Cart) Ordering for our CDs
(Internet
secure ordering is only available for CDs - if ordering 45s please use
one of the other ordering methods below)
Use your credit card and our secure
server (GEMM) - click on "Buy." Note that pricing on our secure server
is in US dollars only. CD pricing using our secure server is exactly the
same as shown on this site. Your order will be processed and shipped from
our office in Mississauga.
By
telephone using our Toll-Free Number
USA & Canadian customers can
use our toll free number to phone your order in using your credit card.
Our toll-free number is 1-800-494-6129. Our toll-free number is
for credit card orders only and our minimum credit card order is
US$20.00 / CDN$20.00
(including shipping charges). Overseas customers please call (905) 813-9544.
Our
Regular Telephone Number
If you wish
us to check stock (up to 10 items maximum) or if you wish any kind of information
or you need help to placing an order of less than US$20.00 / CDN$26.00
we will be happy to assist you on our regular telephone number. Please
call (905) 813-9544.
Fax
Orders
Send credit card number & expiry
date, complete name, address and records / CDs / book(s) desired
and fax to: (905) 812-4993
E-Mail
Orders
Send credit card number & expiry
date, complete name, address and records / CDs / book(s) desired
and E-Mail to: conrecs@gocontinental.com
Mail
Order
Send credit card number & expiry
date, complete name, address and records / CDs / book(s) desired
and mail to: Continental Records Company Ltd, P O Box 7, Streetsville ON
L5M 2B7
Ordering
Methods Without a Credit Card
(See above
for ordering with a credit card)
Send cash, cheque or money order,
complete name, address and records / CDs / book(s) desired and mail
to: Continental Records Company Ltd, P O Box 7, Streetsville ON L5M 2B7
Note that there is no minimum order
requirement if you use our mail order service and pay by cash, cheque or
money order. You can order a single 45 RPM record if you wish - just include
payment for the record(s) you want plus the appropriate shipping cost.
CD
& 45 RPM Records Pricing
All pricing
for every CD we sell is on the page that details the CD.
All pricing
for every 45 RPM is on the page that details the 45 we sell (at
the top or bottom of the page) or click
here for 45 RPM pricing.
Warranty
/ Guarantee
Every individual
45 RPM record and CD we sell is brand new and guaranteed. If you are not
happy with the condition of any 45 / CD please return it and we will replace
it. Shipping charges on returns are the responsibility of the customer.
No warranty on 45 RPM records sold as "bulk."
Customer
Comments on our Service
Customer service is the single most
important factor in a company's success. Offering exceptional customer
service at any level in an organization is the key factor that determines
to what degree a business - or employee - survives, thrives and stands
apart from their competitors.
See what our customers say about
us! Visit our customer feedback page.
Statements
/ Stock / Inventory Checks
Generally, providing a stock check
statement (pro-forma invoice) on our
inventory is a service we provide
the following customers only:
-
That could possibly be below our minimum
credit card order amount if a few of our records are out of stock
-
Are sending a very small order paid
by cheque or money order via mail and want to know the exact amount to
send.
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Are non USA-Canada customers paying
via money order who must pay exhorbitant extra costs to cash our refund
cheques.
If you don't fall in the above category
we recommend you just place your order without a stock check. We will ship
your order today or tomorrow. Most orders are filled at more than 90% Many
are filled at 100%
How to Get a Statement By Telephone
Phone (905) 813-9544 during our
standard business hours (8:30 AM to 4:30 PM) Eastern Time Monday through
Saturday). We will check ALL the records by any one artist or up to ten
records by a variety of artists while you are on the telephone.
How to Get a Statement By E-Mail
If you are looking for a specific
artist list all the songs (or records) you want to purchase from us (a
"want list"). If you want a variety of artists, list the (up to 10) records
you want to purchase from us (a "want list") - this list should be in alphabetical
order by artist. Either way we will respond to your specific request by
E-Mail.
Request For Statements Exceeding
10 Records or One Artist
If you must have a statement before
you place a larger order please contact us by telephone or E-Mail. A larger
statement can be provided if you provide a "deposit" beforehand.
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