Order Processing & Shipping
We process all orders the same day received or the following business day. 
On orders requesting courier delivery we will process your order and courier your parcel to you the same business day if we receive it before 12:30 PM.

Air Shipping
Delivery time for this service is 7-21 days depending upon the country.
Please add the following for air mail shipping to overseas addresses:

Records & CDs:

Sent via (Post Office) "Small-Packet Air Mail"

• 1 CD only CDN$9.95 - This (lower) price is only available on orders placed directly (phone, fax, E-Mail) with us and is not available on GEMM (our secure server)
• Up to 4 CDs (or  9 - 45 RPM or combination) (450 g) CDN$15.95
• Up to 8 CDs (or 18 - 45 RPM or combination) (900 g) CDN$32.95

• Up to 13 CDs (or 32 - 45 RPM or combination)  (1.4 Kg) CDN$65.95
• Up to 18 CDs (or 45 - 45 RPM or combination)  (1.9 Kg) CDN$71.95
• Up to 24 CDs (or 60 - 45 RPM or combination)  (2.4 Kg) CDN$79.95

Books & publications:

• Record Collector's Directory - Sale of this book has been discontinued
• Top 200 Hits (210 g) Add CDN$7.95  (to Canadian price) 

(Total Price CDN$24.95)
• The CHUM Story (600g) - Add CDN$33.95 

(Total price CDN$68.90)
• The CHUM Chart Book(600g) - Add CDN$33.95 

(Total price CDN$83.90)
• Top 40 Hits (700 g) Add CDN$33.95 

(Total price CDN$69.90)
• Top Albums (700 g) Add CDN$33.95 

(Total price CDN$69.90)

Fed-Ex / Purolator / International Air Express Courier
Courier companies do not guarantee delivery in a day or two to overseas countries - it depends upon the speed of your country's customs people. Some people wait a week or more - even with courier delivery (e.g., China, Mexico, most African countries)
Please add the following for courier shipping to overseas addresses:

Records & CDs:

• Up to 3 CDs (or 10 - 45 RPM or combination) (450 g) CDN$84.00
• Up to 6 CDs (or 16 - 45 RPM or combination) (850 g) CDN$126.00
• Up to 12 CDs (or 32 - 45 RPM or combination)  (1.7 Kg) CDN$168.00

Books & publications:

Please inquire about courier rates for books / printed matter

Insured Delivery / Registration

We guarantee you will receive our parcel / delivery in every overseas country. If not received, we will replace the shipment or refund your money. 

However, if you live in Brazil, Croatia, Guiana, Indonesia, Italy, Nigeria, North Korea, South Africa, Viet Nam and certain other countries (due to very high losses experienced in your country's mail system) we must register the parcel in order for it to be traced. Postal registration costs an additional CDN$11.00 (plus the air mail charges above). If you choose to not pay for registration we will not insure delivery.

The following countries do NOT have to be registered - Antigua, Argentina, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Canada, Chile, China, Czech Republic, Denmark, England, Finland, France, Germany, Ghana, Gibraltar, Greece, Holland, Hong Kong, Hungary, India, Ireland, Israel, Jamaica, Japan, Malaysia, Malta, Mexico, Moldova, New Zealand, Norway, Northern Ireland, Pakistan, Peru, Phillipines, Poland, Portugal, Russia, Saudi Arabia, Scotland, Senegal, Singapore, Slovakia, Slovania, South Korea, Spain, St Lucia, Sweden, Switzerland, Tawain, Thailand, Turkey, UAE, USA and Wales.

Duty & VAT

Duty and/or VAT may be added in some countries.